I have use Smooch for quite a while now and it use to be 100% free but not no more and I was not prepared to pay for something that was not worth the prices they want. Then I was offered a reduced price for a few months so thought I would give it a go. Unfortunately they put the onus to stop further payments on you (no doubt hoping you forget) of which I did £65 was taken off me, of which I can not afford, the reasons being of which I explained to Smooch was I have just had 2 operation and I have been off work for several months on sick pay, I got in touch with smooch and explained my situation and the reply I got was blunt and to the point, my fault I should have cancelled no refund, I got back in touch and asked under the circumstances asked for a refund again, no was the answer even though I explained I was on sick pay and could not afford the price and that I did not want 6 months and that I was going to completely delete my profile because it was no good for me, still no refund.
This site is all about taking your money and nothing else matters and surprisingly when you come to this site to leave your views wow! so many others unhappy. People make mistakes and sometimes over site and even illness can make you forget, we use these sites to find companionship and a loving relationship not to be treated with discontent and brushed aside.
My complaint does not end here I am taking this further. The way I see it if I take a reduced subscription as a trail, and then later they take further payment for a full paid subscription these are two different arrangements and so both carry a cooling off period, like everything else if your not truly satisfied you should be entitled to your money back.
My advice do not use this site there is no such thing as customer care
And you may have noticed after so many negative reviews there a short review saying that smooch is great, make your own mind up on who for and on the behalf of some site posted them.
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