I recently spoke with a representative who was rude and unhelpful. Despite reaching out multiple times regarding smart meter installation visits, he refused to discuss anything with me. I explained my elderly mother's situation, but he insisted that his colleagues were wrong to allow me to provide updates about the meter location and vulnerable residents, which was quite alarming. He would not let me speak to his supervisor and insisted on talking to my mother instead. He also threatened her by stating that the call was being recorded. This was entirely unacceptable. I only called to provide relevant information for the visiting team to do their job safely.
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SMS is at the heart of the UK energy market and is today playing a critical role in transforming and decarbonising the UK energy system.
A major energy services and smart metering company with low-carbon technology, data and sustainability at the core of its ethos and business model. SMS is leading the smart energy revolution in Britain, serving the energy industry, the industrial, commercial and public sectors, as well as the wider domestic market to realise the environmental and financial benefits of smarter energy practice.
Providing a complete energy service to both the private and public sectors, SMS funds, installs, operates and manages carbon reduction (“CaRe”) assets, including smart meters, electric vehicle chargers and battery storage systems, which together facilitate a smarter, greener and more flexible energy system.
Through its range of innovative solutions, SMS’s mission is to deliver the future of smart energy, working closely with both the private and public sector to achieve the country’s net-zero carbon target by 2050.
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