The only redeeming aspect of this experience was the engineer's patience and friendliness. He persevered, even returning a second time to complete the task. On the first night, he contacted the support team for help and was advised to keep performing power cycles. After the third suggestion, I refused, as it would have left me without power for 20 to 30 minutes, which is why he needed to come back the next afternoon with a more powerful hub. His manager questioned his actions, but he followed his job responsibilities and still lacked the necessary support. I was dissatisfied with the time it took to finish the job, especially since it was simplified to just installing an electric smart meter, given that I already had a smart gas meter. During the second visit, neither of us felt confident about the outcome. Ultimately, it did function, but I ended up without a display unit because there was no nearby socket for it to connect via WiFi. All outlets are too distant from the meter, forcing me to rely on the mobile app for a rough balance or check the meters manually. This is particularly inconvenient as the meters are located outside my flat, requiring me to go out for real-time updates. In hindsight, I wish I had just kept the prepayment meter with the key.
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SMS is at the heart of the UK energy market and is today playing a critical role in transforming and decarbonising the UK energy system.
A major energy services and smart metering company with low-carbon technology, data and sustainability at the core of its ethos and business model. SMS is leading the smart energy revolution in Britain, serving the energy industry, the industrial, commercial and public sectors, as well as the wider domestic market to realise the environmental and financial benefits of smarter energy practice.
Providing a complete energy service to both the private and public sectors, SMS funds, installs, operates and manages carbon reduction (“CaRe”) assets, including smart meters, electric vehicle chargers and battery storage systems, which together facilitate a smarter, greener and more flexible energy system.
Through its range of innovative solutions, SMS’s mission is to deliver the future of smart energy, working closely with both the private and public sector to achieve the country’s net-zero carbon target by 2050.
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