I had been a loyal customer for years, buying many collars from this company. The last order I placed, the collar is defective. I have reached out to correct this with the company, they will not recognize the defect and sent an insulting reply and video demonstrating how to open and close the collar, implying that I do not know how to use a collar properly despite having dogs my life. I was hoping to call and speak with someone, but the number provided on their website does not work. Beware buying something from them.
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