This is beyond disgraceful. It is a complete dereliction of responsibility.Snow and Rock have not just left Ireland. They have walked away from their customers and from their legal obligations, leaving people who spent serious money completely exposed.We are not talking about cheap purchases. We are talking about premium gear. Ski boots. Technical footwear. Products that cost hundreds of euro and are sold on the promise of quality, expertise, and aftercare.I bought ski boots in January. Fitted properly. Sold with confidence. Sold with a clear two year guarantee. That guarantee was part of the sale. It was part of the trust.Now, just weeks later, the company exits the Irish market and effectively says nothing.No plan. No support. No contact point. No accountability.Under Irish law, this is indefensible. The Sale of Goods and Supply of Services Act 1980 is absolutely clear. Goods must be durable, fit for purpose, and of merchantable quality. If they fail, the retailer is responsible.EU law strengthens that position even further. The Sale of Goods Directive guarantees consumers the right to repair, replacement, or refund for faulty goods within a minimum two year period.These are not optional guidelines. These are legal obligations.You do not get to sell high end ski boots in January, take people’s money, promise a two year guarantee, and then disappear in March as if none of that matters.That is not just poor service. That is a complete abandonment of duty.Customers are now left in limbo. If those ski boots fail, if the fit breaks down, if there is a defect, what exactly are people supposed to doShip them abroad at their own costChase a company that no longer operates hereFight for basic rights that should have been honoured without questionIt is outrageous.And to add insult to injury, customers are now effectively forced toward competitors like 53 Degrees North and Great Outdoors, businesses that had nothing to do with the original sale, simply because Snow and Rock has abandoned the market and left a vacuum behind.This is not a transition. It is a collapse in responsibility.There should have been a structured exit. There should have been a named service provider in Ireland. There should have been direct communication to every customer with an active guarantee.Instead, there is silence.Snow and Rock have taken customers’ money, traded on trust, and then walked away, leaving people up a river without a paddle.It raises a serious question. If a company can enter a market, sell premium products with legal guarantees, and then exit without honouring them, what protection do consumers actually haveRight now, it feels like none.And that is completely unacceptable.
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Snow+Rock - Retailer of clothing and equipment for athletics, mountain sports, camping and skiing. Store locations, snow reports, resort guides and online sales.
