I bought snowboard boots from Snow and Rock with buying a gift card to cover the exact price during checkout. The very next day, they cancelled my order, saying the item was out of stock with no restock planned.This is a straight failure to deliver on their part. I paid in good faith and got nothing. Instead of a proper refund, they sent me another gift card by post after a week. That's useless to me right now. I had to rush around and buy the same boots elsewhere, ending up seriously out of pocket through no fault of my own.No apology, no real help, just forcing me to shop with them again with locked-in credit. Their handling of their own mistake is terrible and has completely destroyed my trust in Snow and Rock.Avoid using gift cards for online orders with them. If they mess up, your money gets trapped with a company you no longer want to deal with.
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Snow+Rock - Retailer of clothing and equipment for athletics, mountain sports, camping and skiing. Store locations, snow reports, resort guides and online sales.
