Snow and Rock, once a reputable company, treat their customers worse than Emu. The Covent Garden London shop claimed they were sending my fitting results by email. They didn't. Subsequent attempts at trying to contact them failed. After my 1 star review on Trustpilot, Head Office sent me a worthless email address [which they know is not manned, nobody ever sends replies] instead of following up the complaint themselves. After a second review they just reiterated that fitting results were emailed automatically. How very strange, as in the meantime, the London shop replied claiming they never send their fitting results by email. They further claim they cannot find my booking slot, implying I never booked the fitting. So Head Office doesn't know what their branches are doing? Who is lying? Both Head Office and branch shirking responsibility for incompetent staff. In the meantime, the customer is left out of pocket, having travelled from Norfolk to London for the fitting.
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Snow+Rock - Retailer of clothing and equipment for athletics, mountain sports, camping and skiing. Store locations, snow reports, resort guides and online sales.
