Went to the Newcastle store, and was fitted with new ski boots for the new season.When at resort, in Canada, tried the boots for the first time since fitting, and suffered cramping of feet and arch. Local ski shop assisted as I had to purchase arch supports for the soles.Upon return, arranged review fitting at the store, where, it was recognised that I was originally fitted with a slightly larger boot size than was necessary.The staff, were outstanding and understanding, the evidence was apparent in the ski boot fitting data from the initial fitting.I see a number of negative reviews for this company, and fully understand that people are more likely to undertake a Trustpilot review when things go wrong. However, in this case the resolution provided was exactly what was required, customer focused and oriented, with replacement ski boots provided which are now the correct size.Highly recommend the Newcastle store to all.
Claim your business profile now and gain access to all features and respond to customer reviews.
Snow+Rock - Retailer of clothing and equipment for athletics, mountain sports, camping and skiing. Store locations, snow reports, resort guides and online sales.
