Snow and Rock have been the worst experience of online shopping that I have had the misfortune to encounter. I ordered three items from this company, who promised a delivery date in time for my sons birthday and to date only one of them has arrived and his birthday has been and gone! Initially I was pleased to be able to talk to someone about my order but having spoken now to seven individual staff members working from home, it seems to me that their role is to placate dissatisfied customers by promising them what they want to hear. However, do not be taken in by well spoken customer service staff who are unable to contact the warehouse other than by email resulting in delays and orders unable to be processed! I eventually spoke to a manager who sorted a new order out but this has now been cancelled.DO NOT ORDDER ONLINE FROM THIS COMPANY!
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Snow+Rock - Retailer of clothing and equipment for athletics, mountain sports, camping and skiing. Store locations, snow reports, resort guides and online sales.
