Terrible customer service and you can’t get your money back for returned items! I wanted to buy ski boots having been previously measured by snow and rock. I called the Portsmouth store to ask if they had any of the boots they recommended to try in store before my appointment. They refused stating it would take them too long to do this. I went to my appointment and they did not have the boots they have previously recommended and no others fitted. I had to order the originally recommended boots and they told me they would arrive on the 27th December. I had booked an appointment for the 28th to be fitted. I called the store on the 27th to check if my boots were there and was told that they wouldn’t arrive until after the weekend (earliest 6 days after the date they said). If I hadn’t had called, no one would have bothered to let me know. Another wasted trip and mainly I would not va able to come after the weekend as I live over 4 hours away. I was forced to cancel my order and reorder the boots online. They were completely apathetic to the fact I would then have to drive 2 hours each way to my nearest store for a fitting but I thought fine, get on with it. I called the helpline over 10 days after my store order cancellation as I had not had my money refunded. They never got back to me. I subsequently think they may have used a credit note to offset my second boots but I am not entirely sure as they never got back to me (as they said their finance team would). I then had to send my second pair of boots back as they did not fit and am still waiting for my refund. It’s been over 10 days since the acknowledged the return and I have no hope they will bother to get back to me after my latest phone call.Honestly terrible service, if you are looking for ski boots you will get a much better experience elsewhere (as I subsequently have). Go to Ellis Brigham!
Claim your business profile now and gain access to all features and respond to customer reviews.
Snow+Rock - Retailer of clothing and equipment for athletics, mountain sports, camping and skiing. Store locations, snow reports, resort guides and online sales.
