I bought a new pair of skis to the Chertsey Store for a ski binding mount. The mount wasn’t checked before drilling and in.carelessness the ski was ruined.Despite the visually obvious error, i had to put up with a lot of denial and buck-passing from Snow + Rock.The store manager eventually helped to identify that an incorrect jig had been used but informed he wasn't able up assist to any longer. After the admissions, I was told Snow + Rock HQ would call but head office did not bother to follow up.I then had to go through a process of speaking to their different company representatives to resolve the matter when eventually a member of head office did call to refund the ruined ski whilst I was away.At the very least, I feelSnow and Rock should have compensated for the huge amount of stress caused, all the travel I have to do, the rudeness given back and time it took to resolve - all out as a result of the Store.Instead, they kept the money I spent servicing an old ski I had to use instead.
Claim your business profile now and gain access to all features and respond to customer reviews.
Snow+Rock - Retailer of clothing and equipment for athletics, mountain sports, camping and skiing. Store locations, snow reports, resort guides and online sales.
