Awful experience. I went to the Snow and Rock at Hemel Hempstead to return skiing goggles (purchased for £150) that had a scratch that was unnoticed when purchased, not only by admittedly myself but also the staff there. After being directed to multiple staff member who could not solve the issue multiple times without going to get them, I spoke to the apparently 'correct' lady. I was then told ‘how do we know you haven’t worn these’ and ‘we can’t sell them meaning you can’t return them’ not sure that is how it is meant to work! I was then informed that they cannot be returned very rudely, and there is nothing that can be done. I had the receipt, and you could clearly see they had never been worn—an awful experience. I do not recommend this company and will never be returning.
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Snow+Rock - Retailer of clothing and equipment for athletics, mountain sports, camping and skiing. Store locations, snow reports, resort guides and online sales.
