After 11 days waiting, I suddenly get told an item (Christmas present) is out of stock and they won't be able to honour the order.My response: 'You had this order on 3rd December with item showing as in stock on the website. I have since called explaining it is a Christmas present which you should be sensitive to this time of year, was assured that the item would be available and reserved, and only now late in the day on 14th December are you telling me that it is not going to be available. Absolutely appalling. I had the same problem with your company when making a sizeable order prior to a skiing holiday years ago but decided to give your company the benefit of the doubt.'So this has happened 2 out of 2 times with orders 10 years apart. How is this company still in existence? Be careful which reviews you trust!No response at all from Snow and Rock to the above and that says it all really. They only send out surveys (Feefo maybe?) when they know they're going to get a good review.Yet another stain on our national flag.
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Snow+Rock - Retailer of clothing and equipment for athletics, mountain sports, camping and skiing. Store locations, snow reports, resort guides and online sales.
