I purchased a pair of water resistant boots (the calzat boots costing £125) for my husband for Christmas. He walked across the garden in the morning dew and his feet were soaking. It hadn’t been raining, just the damp morning grass. I contacted the company to ask for a return for to them not being remotely water resistant and they’ve replied with the most complicated response possible. Talk about making it as difficult as possible for you to return a defective item! If I’d paid £30 for these boots I’d understand it… but paying £125!!! And the irony is they have these clip things on the sole to grip to the snow. I’d be better off wearing my flip flops int be snow! My feet would be dryer! I am going to reply to my 426 point response from customer services but I don’t hold out much hope of ever getting my money back. Not without jumping through 76 hoops first! If you want my opinion, steer clear of this company… it should not be this difficult to return a faulty product!!!!
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Snow+Rock - Retailer of clothing and equipment for athletics, mountain sports, camping and skiing. Store locations, snow reports, resort guides and online sales.
