The monument branch must be quite possibly the worst when it comes to customer service. My daughter received a ski helmet for Christmas which was bought in December. It was too small for her and customer service issued a return receipt for her to go to the store and exchange it. The store refused to honour the return receipt because they said that their return policy is 14 days. Who does that? Don't they realise that Christmas gifts are bought in December and if there is an issue with size and fit they will be exchanged after Christmas? They were so evil that they made her cry. She did not understand why they could not exchange the unused, in the original packaging, with return receipt helmet for one that was one size bigger. They were rude and dismissive. What a way to run a business!!!Update: I have updated my review to three stars because following the original review an employee of the company picked up this issue and pursued it relentlessly. We reached a satisfactory solution and the company agreed to do the right thing and was able to return the unused helmet for a full refund.
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Snow+Rock - Retailer of clothing and equipment for athletics, mountain sports, camping and skiing. Store locations, snow reports, resort guides and online sales.
