I bought an Osprey Exos Pro 55 rucksack for £240. It arrived with a cut hip belt strap.I emailed and sent photographs following assessment I was advised to post the rucksack back, insured, I paid £12.15.Customer services replied - I had snagged the strap on a sharp object.I went to Osprey, explained the situation, emailed photos of the damage, and explained that Snow+Rock had said I had snagged the strap - Osprey came back promptly and sent a new strap at no cost; excellent service!!! That's why I would buy an Osprey rucksack again.Personally, I wouldn't buy again from Snow+Rock or Cotswold Outdoors - the same group of companies, with the same customer services department.If I had seen the number of 1 star reviews before I ordered online then I would have bought the rucksack elsewhere in the first place.
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Snow+Rock - Retailer of clothing and equipment for athletics, mountain sports, camping and skiing. Store locations, snow reports, resort guides and online sales.
