I've been really disappointed with the way Snow + Rock have handled faulty Salomon Speedcross trainers they supplied. The plastic lace holding mechanism has stripped the outer element of the lace away, meaning the lace does not hold any more on one shoe, which is dangerous when walking across rough ground. Snow & Rock are insisting laces are not covered in their warranty, and they cannot supply new laces anyway. This means if it's down to them, I have to bin a £120 pair of trainers within 2 months of purchase. The only point of a retailer is to supply and manage product issues. Given they fail to achieve the latter, I would strongly look at other retailers first where at all possible.
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Snow+Rock - Retailer of clothing and equipment for athletics, mountain sports, camping and skiing. Store locations, snow reports, resort guides and online sales.
