Terrible Service for the Purchase, or not, of Ski Boots. I attended the store on Sunday with my daughter to buy a pair of ski boots for her birthday. The fitting man tried to sell her Salomon boots that my daughter did not feel comfortable in as she preferred the Rossignol boots that fitted her better. He also suggested we may be better buying some Lange boots on line as he did not have them in store. He made us both feel really uncomfortable with how overly persuasive he was to buy the Salomon boots when my daughter was not keen on them even though we had told him we preferred the Rossignol boots, so we decided to leave it for a couple of days. Before leaving the store, he said he would reserve the Rossignol boots for us that my daughter was keen and if we did decide to purchase the Lange boots on line he would be able to fit them on the following Friday. We decided not to buy the Lange boots on line as my daughter really wanted the Rossignol boots. We returned to the store first thing on the Friday morning only for the same guy not to recognise who we were and then proceed to tell us he was fully booked for the day and could not accommodate us for ski boot fitting. My daughter was devasted and now goes on a ski holiday without her ski boots and without her birthday present.Terrible service from the boot fitting guy, we left the shop feeling very angry and disappointed. I cannot believe that considering we knew the ski boots we wanted and that he said it would not be a problem that he could not find time to fit us in during the time others were sat trying boots on.Absolutely shocking customer service.
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Snow+Rock - Retailer of clothing and equipment for athletics, mountain sports, camping and skiing. Store locations, snow reports, resort guides and online sales.
