I was kindly gifted a gift card with a lot of money on it to buy a snowboard, they had a terrible choice of shapes and sizes online, advised to go to one of their shops so drove an hour during storm Bert to Filton to find they didn't have any. The guy was really helpful and found one in another store to be delivered to me. I was given the wrong tracking info and took three phone calls to get the correct tracking. We then used the rest of the gift card to buy some mittens which arrived with two left hands! After telling them we wanted it corrected we were told we have to buy a new pair and we'd get a refund back into the gift card once they receive the item back, meaning we would end up with more money out of our account than before. Or we have to drive to a shop during the busiest time of year to exchange them and wait for them to send us a new pair as they don't stock them. Save yourself the hassle and use any other shop than this company!
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Snow+Rock - Retailer of clothing and equipment for athletics, mountain sports, camping and skiing. Store locations, snow reports, resort guides and online sales.
