I ordered some ski pants on the 15th April, for my son’s birthday present.They cost me £280, so not cheap. I still have not received them. I have emailed and phoned customer service multiple times. I have even visited the Blue Water store in hope of getting my ski pants. The customer service department is not fit for purpose. Snow and Rock say the pants were dispatched, DHL say they never received the goods and I’m stuck in the middle left to try and find my goods. This company are a joke. The customer is not important to them. Please do not use this appalling company.
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Snow+Rock - Retailer of clothing and equipment for athletics, mountain sports, camping and skiing. Store locations, snow reports, resort guides and online sales.
