I bought new ski boots in Jan this year from the Hemel Hempstead branch . They were initially as comfortable as ski boot ever are , but on my 2nd ski trip I had some discomfort in my right foot at the end of a long days' skiing . I called the branch on my return home , explained the problem and was invited to bring the boots back for adjustment . An appointment was made and I was greeted on arrival by Jean-Luc who had already been briefed on the issues and he re-fitted the boots , 'blew out ' the sides and an hour later I was feeling much more comfortable :) When I asked how much much I owed them for their work they said it was FOC as it was part and parcel of their service . The moral of the story is , whilst you can possibly buy something for less online , when buying boots you need to go to a company who can actually FIT AND ADJUST them . Imagine if I'd bought them online , skied in them twice and tried to return them to the online retailer as they weren't as comfortable as I hoped ? Well done S&R Hemel Hempstead
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Snow+Rock - Retailer of clothing and equipment for athletics, mountain sports, camping and skiing. Store locations, snow reports, resort guides and online sales.
