Snow and Rock has lost the whole concept of customer service. They are undermanned in their stores, which means you just cannot be served if there is more then two people in the store. Ordering something online, you will never get the parcel. I have spoken to customer services twice and despite promising to find out what has gone on, have never heard anything since.I am going to have to resort to going to my credit card company to get a refund for a parcel I never got.Will not go near them again.
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Snow+Rock - Retailer of clothing and equipment for athletics, mountain sports, camping and skiing. Store locations, snow reports, resort guides and online sales.
