Hi,I came into your Covent Garden store this morning for a pre booked running gait analysis. I was really excited for it and had put aside money to buy some new running shoes. I’m really disappointed with the experience, so left feeling quite gutted. The iPad app wasn’t working and so the running gait advisor (who was very nice) just filmed me on the treadmill on the normal camera. But she didn’t know how to analyse the run. 5 mins after this she told me that it was time to go on her break & swapped out with another colleague. But this colleague hardly said anything to me, didn’t know answers to my questions and left me feeling like a bit of a lemon asking questions about my feet and which trainers would suit best. I wasn’t emailed any of the analysis, like I was told I was. I’m really disappointed because I don’t typically spend a lot of money on things like this, but I had intentionally set aside my savings to treat myself after working hard with my running. I had no clue which trainers to buy - or what trainers would be good for my feet - so I left empty handed and £15 down. It’s really not worth the money to pay for this analysis, as I had no expertise, advice or even basic customer service. Would love my £15 back really :(
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Snow+Rock - Retailer of clothing and equipment for athletics, mountain sports, camping and skiing. Store locations, snow reports, resort guides and online sales.
