Terrible delivery service and supportI ordered a jacket for a trip to Norway, their website claimed next day delivery which would have given me 5 days leeway, however when being notified by the courier I found it it was EVRI and the parcel would be delivered the day after that, I had 6 parcels stolen by EVRI last year so wasn't optimistic, sadly the day the parcel was due the EVRI status stopped updating, to cut a long story short, the parcel had gone missing at their depot.So not entirely S+R's fault, but why not mention EVRI are the courier at point of order, or offer options for alternatives, had I known EVRI were involved I'd have gone elsewhere.I notified S+R straight away and mentioned my previous experiences with Evri and that I needed the jacket to for a trip to Norway in 4 days, I was told they'd contact EVRI but it could take up to 4 days, 0 effort was made to offer an alternative or anything so I bought a jacket elsewhere.After EVRI had completed their slow investigation and 48 hour search of the depot they confirmed that the parcel has 'gone missing' at their depot and would notify S+R, I also contacted S+R, I was then told to fill in a statement informing that the parcel had gone missing as they needed it for their claim, plus I could either have a replacement or refund, I completed the statement and returned it to them, I also requested a refund.The next day I received a different form from S+R they said that I needed to fill it in, print it out, sign it and send a copy to them, within this form I had to confirm that I'd spoken to my family, neighbours and searched my property to ensure that the parcel hadn't been received, there was also a clause stating that giving a false statement could lead to prosecution, I did ask if it was a joke, EVRI had already confirmed that the parcel went missing at their depot.Why the hell is their inability to ensure something I paid for suddenly my problem.I'm still waiting for a refund.I'll never use S+R or Cotswold Outdoors again for anything, I'd advise others to steer clear, it's just not worth the stress and hassle dealing with them or Evri
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Snow+Rock - Retailer of clothing and equipment for athletics, mountain sports, camping and skiing. Store locations, snow reports, resort guides and online sales.
