I don’t do reviews, but this could not be overlooked.* Snow and Rock sold me a USED product 2 times!* I ordered a BRAND NEW Oakley MOD 7 helmet from online, order come within 2/3 days, perfect. Packaging looked a bit suspicious, on opening I notice things did not seem right, the white bag the case comes in was not wrapped correctly, looked like it had just been dumped in the box.Open the helmet case, to my surprise the helmet looked like it had come from a boot sale. The goggles were mounted in the wrong place, the lense was covered in finger prints and scratched all over. The helmet itself was scratched down the left side and had a chip out of the back. One of the ear protectors / sides was hanging loose. Snow and rock Quite clearly sold me a used / returned helmet.To my next surprise I could not get in contact with anyone for love nor money, and to return my item they wanted nearly £5. I wouldn’t mind if I ordered something incorrect but they sold me a USED item and want me to PAY to return it. So to save the hassle of going through this pain again I drove to the bluewater store to return this used helmet and get a brand new one, the website even stated they had them in stock.Upon arrival, I was asked why I wanted to return I explained and displayed the helmet, no apology of any kind. They then stated they have non in stock.So the staff member said they could order me another one for delivery, I said yes no problem. The helmet arrived today, unbelievably, they have sent me ANOTHER USED helmet, I honestly can not believe this service, I have never had anything as poor as this.The second helmet they have sent me is exactly the same as the last one.I have now been on hold for 30 minutes, no human response to my emails, no answers nothing. It’s not as if I have purchased a cheap product form a cheap brand.I gave them a second chance to rectify this awful service and they still couldn’t do it.I will never be using snow and rock ever again.
Claim your business profile now and gain access to all features and respond to customer reviews.
Snow+Rock - Retailer of clothing and equipment for athletics, mountain sports, camping and skiing. Store locations, snow reports, resort guides and online sales.
