Shockingly poor customer service in the Hemel Hempstead branch. Firstly no one wanted to serve, all heads down and no eye contact. I wanted to try a pair of ski boots and was informed I needed to make an appointment of an hour and a half for a fitting at a cost of £50 (this would be taken off any boots I would purchase) Apparently there was no availability and was told I should have checked their website before I drive over an hour to get there - who knew? Just as I was about to leave I was told they had had a cancellation! At this point I had lost all confidence in their ability to serve so I left and will not be returning. I’ve skied for over 30 yrs so I know if boots are comfortable, well fitted without an hour and a half fitting appointment.
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Snow+Rock - Retailer of clothing and equipment for athletics, mountain sports, camping and skiing. Store locations, snow reports, resort guides and online sales.
