I had a very frustrating experience with SnowDefy due to an unresponsive and unworkable return process.First of all, the product I received was not at all as described on the website. I ordered two car windshield "Weather shields", which were advertised as "universal fit for all vehicles", however the product did not fit across my windshield or that of my husband's car. It was also advertised as coming with a compact storage bag, however I did not receive this with my order. The product material also seemed very cheap.After requesting a refund, I never received the prepaid return label I was initially told would be provided. I contacted customer service multiple times and did not receive a response until over a week later.When they finally replied, they changed course and told me no return label would be provided and instructed me to ship the item myself to a return address. Unfortunately, the address they provided could not be verified by the carrier due to an incorrect ZIP code, making it impossible to send the return.I notified the company of the issue and requested either a verified address or a prepaid label. I received no response. This is now almost a full month after initially contacting them for the refund. After giving a clear final deadline and still hearing nothing, I had no choice but to resolve the matter through my credit card company, which ultimately approved a chargeback.I made repeated good-faith attempts to return the item, but the lack of communication and incorrect return information left me with no viable option. Based on this experience, I cannot recommend purchasing from this company.If you did make a purchase and are unsatisfied, I highly recommend saving and documenting all interactions with the company (dates contacted, merchant response, good-faith attempts to contact company and return item, etc.), as this will build a strong case for when you need to contact your credit card company for a chargeback.
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