I don't like leaving a 1* review and I have tried to resolve this with the company. We were 18 hours delayed (16 hours of this the fault of Port of Dover), so two nights on the bus, but Snow Express will not pay out any compensation. I suggested that they should seek compensation themselves from Port of Dover/the ferry companies as we can't do that ourselves because we didn't make the booking with the ferry company. Communication from Snow Express during the overnight delay was pretty much non-existent.We were then not told we would have to wait two hours at Moutiers for onward transfers for those guests, otherwise we would have booked an onward taxi for our own party. When I asked the drivers how long we would be stopped at Moutiers, they were downright rude to me and refused to tell me!The bus was pretty uncomfortable, perhaps not surprising with 60 full seats, and not like the one on the website. (I have done other overnight buses to the Alps several times before and usually sleep v well.) Oh, and it doesn't have wifi, even though the website says it does.My children got told off by a driver on the return journey for sitting in the wrong seats, even though we all sat where we'd been told to by the other driver! We didn't understand why one family was allowed to reserve seats anyway when we'd asked in advance and been told we couldn't!To find some plus sides: the first set of drivers were very nice indeed and Snow Express did go to the trouble of sending out an extra bus for our return in case the outbound bus got stuck at Dover.
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Low cost, low hassle coach travel from the UK to more than 40 top French ski resorts.
