TDLR: Broker company with fake reviews.I initially received a very low estimate from this moving company—almost 40% less than what other movers had quoted. However, three days before the scheduled move, I got a call asking for an exact inventory of the items I planned to move. Despite not adding many items, they significantly increased the price.I had also requested an ETA well in advance, but they only provided one the day before the move. I had to constantly follow up to get any sort of confirmation, which was frustrating.Their policy states that the first 100 feet of moving is included, but beyond that, they charge $1 per additional foot. Initially, I was told this applied to the distance between the elevator and the apartment at both the current and new locations. However, when I tried to confirm this a day prior, I was told the charge would only apply at one location.This inconsistency raised doubts, so I did some deeper research into the company. I discovered they don’t own their own trucks and simply act as brokers. This means the final pricing would ultimately be determined by the trucking company they contract, not the initial estimate I received.Additionally, the initial payment was made via Zelle instead of a proper payment gateway—a red flag I missed at the time. To make matters worse, they expected the final payment in cash, which only added to my concerns about transparency.When I began reviewing the company more thoroughly, I noticed that many of their 5-star reviews seemed suspiciously fake. The wording felt generic, overly positive, and lacked the detail you’d expect from real customers. This only reinforced my decision to cancel the move with them.In the end, I trusted my instincts and decided not to proceed with this company due to their lack of clarity on pricing, unreliable communication, and questionable reviews. Instead, I found a legitimate moving company that owned their trucks and provided a far better experience.My advice: Always choose a moving company that owns its trucks and avoid brokers like this one. Transparency, consistency, and genuine reviews are key when it comes to trusting movers with your belongings.
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Sobe Relocation is your premier choice for interstate moves throughout the U.S. With a focus on seamless transitions, we offer full-service packing, secure storage solutions, and AI-powered estimates for transparent pricing. Our personalized plans cater to your specific needs, supported by our experienced team and advanced technology. Trust Sobe Relocation for a smooth, hassle-free move, where customer satisfaction is paramount.See more
