socoswings.com

Worst customer “service” ever

Worst customer “service” ever! In 2019 we bought a Low Country Swing in biscuit (tan) from this company from a dealer at the Sarasota Seafood Festival. No issues. This February 2022, after changing our lanai and exterior house colors, we decided to get new gray padding for our swing. We happened to be at another festival in Everglades City and saw a dealer there. We ordered the padding in gray for our chair and gave him our Cc #. He said the padding would ship in 2 weeks. Nothing came. We called the # on our receipt but the message said to email only. No voice messages could be left. The voice on the recording was supposedly the owner. My husband emailed several times and FINALLY got a response that our padding was in shipping. This was now April. Nothing ever arrived. My husband emailed again and got a reply that our Biscuit (tan) padding was “ready to ship” any day. My husband replied the padding we ordered was GRAY, not BISCUIT. No reply. He emailed again ( as this seems the only way to get a response from these people) and was told the biscuit padding order had been cancelled and a new order for gray padding was pending shipping. Nothing arrived. We tried calling and emailing but received no replies. I was going to dispute the charge on my credit card when just this week, (June 6th) the padding arrived out of the blue- 4 months after it was ordered and paid for! The footrest was missing and when we emailed them, they replied the footrest was NOT included in the cost-it was extra- all completely contrary to what the salesman told us.( $99 complete.) At this point, we decided not to have any more contact with SoCo Swings, so we ordered our matching gray footrest from EZ Hang Chairs and it arrived in 2 days. This company rocks!!Please do not order from SoCo Swings. Order the exact same product from EZ Hang Chairs, or search on Amazon.

Date of experience: Jun 12, 2022