I initially experienced an issue with my order, as one pair of shoes was missing from the delivery. After several follow-ups and escalation via Klarna, the second pair was eventually delivered. I appreciate that the situation was ultimately resolved, and the shoes themselves are of good quality. However, the overall process took more time and effort than expected, with some inconsistent communication along the way. Given that the brand operates in a luxury price segment, I would have expected a smoother and more straightforward customer service experience.In the end, the order was completed successfully, but there is definitely room for improvement in communication and order handling
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Marque parisienne de vêtements et accessoires pour femmes et jeunes filles.
