I thought I did a bunch of good research about heated vests and found a good product. I purchased a Solana heated vest, and battery pack for my wife"s Birthday. Unfortunately after charging the battery and heading out on a cold day for a walk. The vest did not work as advertised. The zipper was very difficult to use and close the vest, and the only part of the vest that warmed up was the neck. The vest is advertised with heating sections in the front, back and neck. Maybe I just received a lemon. I am trying to work with customer service to resolve this right now or I had an Epic fail for her B-day and Solana has great influences promoting their stuff, Lets see. If Solana steps up and makes this right I will update this review, lets see what happens to be continued.....12/1 I contacted customer service and after a little back and forth over shipping. Solana stepped up and did the right thing sending me a new vest on them. The customer service team was very responsive and did help. Maybe I truly received a lemon and the new one will be great. One critique, I wasted a lot of time resolving this and would have thought they would have offered me at least a discount. Being a small business owner myself I understand cost, but in my world protecting my reputation is more important to me than making a little or nothing on a product or service we provide when the issue was on my company.
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Welcome to Solana Gear, your premier destination for heated apparel and accessories designed to keep you warm and comfortable in every season. At Solana Gear, we specialize in high-quality heated vests, heated gloves, heated scarves, and even heated pillows, complemented by our range of thermal gloves. Our mission is to bring you warmth without compromising style or performance.
We pride ourselves on delivering exceptional customer experiences, ensuring that each product not only meets but exceeds your expectations. From the materials we choose to the craftsmanship we deliver, every piece in our collection is a testament to our commitment to quality and affordability. Our innovative designs and reasonable pricing empower you to enjoy outdoor activities to the fullest, regardless of the weather.
Experience the warmth from Solana Gear and discover a new level of comfort. Whether you’re embarking on an adventure or simply enjoying the great outdoors, let us be your trusted partner in warmth.See more
