I bought two vests and two batteries, but one vest was non-functional and the quality was lacking. I decided not to open the second vest and returned both. That's where the frustrations began. (Each number below represents a separate email)
1. When I asked about returning, they offered me 15% off to keep the vests, but I insisted on a refund due to the defective item.
2. They then proposed 30% off if I kept them, which I also turned down, reiterating my request for a full refund.
3. I had to pay for the return shipping despite one vest being faulty.
4. I was required to track the return and inform them upon receipt.
5. I confirmed the return of the vests and batteries multiple times.
6. Another representative inquired if both vests were sent back.
7. Yet another asked if the batteries were included with the vests. The same questions kept coming up, and I repeatedly confirmed and requested my refund. All the communication was through separate emails, one each day, dragging the process over two weeks with no resolution in sight. Eventually, I found a phone number and expressed my frustrations, and three days later, I got my refund. I’ll never engage with this service again. I still feel they owe me for the shipping costs of returning a non-working vest. UPDATE: According to their response, they have at least ten emails from me with all my contact details. If they genuinely wanted to refund my shipping for the defective vest, they already have all the necessary information. Just more wasted time I refuse to be a part of.
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Welcome to Solana Gear, your premier destination for heated apparel and accessories designed to keep you warm and comfortable in every season. At Solana Gear, we specialize in high-quality heated vests, heated gloves, heated scarves, and even heated pillows, complemented by our range of thermal gloves. Our mission is to bring you warmth without compromising style or performance.
We pride ourselves on delivering exceptional customer experiences, ensuring that each product not only meets but exceeds your expectations. From the materials we choose to the craftsmanship we deliver, every piece in our collection is a testament to our commitment to quality and affordability. Our innovative designs and reasonable pricing empower you to enjoy outdoor activities to the fullest, regardless of the weather.
Experience the warmth from Solana Gear and discover a new level of comfort. Whether you’re embarking on an adventure or simply enjoying the great outdoors, let us be your trusted partner in warmth.See more
