Took 1300 out of a disabled lady’s account who as no debt and they have no recollection of her name but managed to have her bank details, this was apparently been looked into by there fraud team and investigated told money would be back in Wednesday afternoon then Thursday dinner time then Friday was told 3 business working days from then which it falls on a bank holiday weekend, we was told to contact the company which we did, how they can just take money thing is she won’t get it back now and was meant to be going away on Monday no explanation as to why this happened a debt company that’s done the totally opposite and took money of a disabled woman forcing her to cancel bills because she as no money left in her account they took the lot
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