I’m extremely disappointed with this company. I placed an order for my wedding over the weekend—when they weren’t even open—and emailed moments after placing it to request a few changes. Instead of helping, I was told the order was “already in production.” How is that even possible? This was a DIY order, meaning someone actually has to prepare it, and the business was closed the entire time. The explanation makes absolutely no sense.I was simply trying to add items for my wedding, and instead of receiving understanding or assistance, I was met with zero flexibility and poor customer service. Rather than acknowledging the timing or making any effort to help, they gave an excuse that doesn’t add up at all.This is not how you treat customers—especially those ordering for something as important as a wedding. I will be disputing the charge with my credit card company, and future customers should think twice before ordering.
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Sola Wood Flowers is a Utah-based company that sells sola wood flowers, fabric flowers, paper flowers, and metal flowers.
