I purchased a pair of shoes for a gift and was excited to present them, knowing how much they were wanted. Upon receiving the package, I found the box was damaged and covered in dust. The shoes were not only the wrong size but also a completely different design. I compared them to a genuine pair I own, and the tags were incorrect, with mismatched numbers. The shoes themselves were also dented and creased. I have reached out for a return and hope to get my money back, but I’m worried that returning them might lead to further issues.
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Choose well. We make it last.
SoleHaven curates iconic sandals and premium sneakers you’ll keep reaching for, comfortable, beautifully made, and protected by Care+ lifetime repairs for straps, soles and stitching. Every order leaves proof you can follow: a tree planted in your name and clean water supported where it’s needed.
We ship fast and tracked in Australia and the USA, offer easy 30-day exchanges, and keep support human and quick. If something isn’t perfect, we make it right.
SoleHaven: pieces worth keeping, and a promise to care for them.See more
