I ordered a keyboard from the site on 6/10/2025. When I received it, it turned out to be refurbished, even though the listing didn't say that it was. I reached out and asked them about it, and they told me that most of their items were refurbished even if not clearly indicated as such. I was willing to let that slide, and let slide the fact that the lights on the keyboard were out of sync and not working properly, but within a week or two, it began to have more serious problems; mostly either not registering keys pressed, or registering a single press as anywhere from 2-5 presses. I reached out to request a refund on 7/2/2025, and after going back and forth with them they sent me an RMA and tracking label on 7/10/2025. I sent it back on 7/25/2025, and the tracking number indicated that they received it on 8/5/2025. Now, almost 3 months later, not only have I not received a refund, I can't even get a response from them. I've sent 6 emails to every address they have listed, and not one has even been acknowledged. I've also tried using the support chat on their page; the first time, the rep apologized, said he was "looking into it" and that I should get an update soon. A week later, I tried again, and the chat just kept disconnecting me. So now I'm out $150, have no keyboard to show for it, and my only hope is that my bank lets me dispute the original charge. Do not use this company under any circumstances, unless you want to be ripped off.UPDATE: 01/16/2026 - The company tried to get this review taken down as defamatory, but I sent TrustPilot all the documentation I had, and they decided it was pretty accurate. Afterwards, I thought I might finally have the attention from someone at the company, so I sent another email to every address I had for them. Within hours, a representative reached out to apologize and say the refund would be issued in the next few days. A few days later, they reached back out saying that they couldn't refund my original payment source and to please give them a Paypal or Zelle account to refund it to. I sent them the info within 24 hours. Now, 2 weeks later, still no refund, and they've once again ghosted me. At this point, I'd be happy just to get back the broken keyboard (a broken keyboard that I paid over $150 for,)so I could use it for parts.Update 2/5/2026: I filed a complaint with the Better Business Bureau, and a day after they forwarded it to the company someone reached out to me to say the refund had been completed; I checked Paypal, and after 6 months and far, far too much effort, I finally got my money back. Still can't say I'd recommend doing business with them.
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Solid Disk Direct – Commitment to Comprehensive IT Solutions and Customer Satisfaction
Solid Disk Direct is a leading global provider of IT hardware and services, committed to delivering high-quality products and solutions to businesses of all sizes. Since our inception in 2018, we've built a reputation for providing reliable, cost-effective equipment that integrates seamlessly with existing IT systems. Our customer-first approach ensures that we meet and exceed expectations with prompt delivery, excellent performance, and professional service. Whether you're a small business or a large enterprise, Solid Disk Direct is your trusted partner in achieving technological success.
At Solid Disk Direct, we understand that technology is the backbone of modern business operations. That’s why we are dedicated to providing high-performance IT hardware and comprehensive services that empower businesses to stay competitive, improve productivity, and streamline their operations. Established in 2018, we’ve grown to become a trusted global provider known for our commitment to quality, reliability, and exceptional customer service.
Our mission is simple: to offer cost-effective IT solutions that meet the specific needs of our clients while maintaining the highest standards of quality and performance. Whether you're in need of enterprise-grade servers, data storage solutions, or network equipment, we have you covered with products that integrate seamlessly with your existing infrastructure.
Our Products and Services
Solid Disk Direct specializes in a wide range of IT hardware products, catering to businesses of all sizes. From small offices to large-scale enterprises, our offerings are designed to deliver maximum value while ensuring compatibility with your current systems. Our product catalog includes:
· Servers and Workstations: Robust, scalable server solutions to meet the demands of your growing business.
· Data Storage Solutions: High-performance storage systems that ensure reliability and quick data access.
· Networking Equipment: Advanced networking hardware designed for efficiency, security, and scalability.
· IT Infrastructure Components: Essential components that keep your technology running smoothly.
· Custom IT Solutions: Tailored configurations to match your unique operational requirements.
In addition to our top-tier products, we provide a full suite of IT services including installation, maintenance, and technical support. Our team of experts is available to assist with everything from initial setup to troubleshooting and ongoing system management, ensuring that your IT infrastructure operates at peak performance.
Our Commitment to Quality and Customer Satisfaction
At Solid Disk Direct, our commitment to quality goes beyond the products we sell. We pride ourselves on offering outstanding customer service that addresses your needs with the utmost professionalism and efficiency. Our team works closely with you to understand your requirements, providing solutions that are customized for your specific use case.
From the moment you engage with us, we aim to deliver an exceptional experience. We prioritize on-time delivery, ensuring that the equipment you need arrives when you need it. We also focus on offering competitive pricing without compromising on the reliability and performance of our products.
Our customer-first approach means that we’re with you every step of the way—from pre-sales consultation to after-sales support. You can count on us to provide dependable IT solutions that help you achieve your business objectives.
Why Choose Solid Disk Direct?
There are many reasons why businesses trust Solid Disk Direct for their IT hardware and service needs:
· Reliability: Our products and services are built for performance and durability, designed to keep your systems running smoothly.
· Customer-Focused: We prioritize your needs and ensure that each solution is tailored to your specific requirements.
· Competitive Pricing: Our goal is to deliver exceptional value at affordable prices, helping you stay within your budget.
· Global Reach: With a diverse customer base spanning the globe, we have the experience and capabilities to serve businesses in any market.
· Expert Support: Our experienced technicians are always available to offer support, troubleshooting, and expert advice.
Looking Ahead: Our Vision for the Future
As we continue to grow and evolve, Solid Disk Direct remains dedicated to advancing the IT solutions we offer. We are constantly innovating and expanding our product range to meet the dynamic needs of today’s businesses. We look forward to continuing our journey of providing dependable IT solutions that help organizations of all sizes navigate the ever-changing tech landscape.
We’re not just a supplier; we’re your partner in technology. When you choose Solid Disk Direct, you’re choosing a company that truly cares about your success.
Contact Us
Ready to take your IT infrastructure to the next level? Contact us today to discuss how we can provide the right hardware and services to support your business goals. Our team is standing by to offer tailored solutions and expert advice.
Services & Solutions:
· IT hardware
· IT services
· Data storage solutions
· Servers and workstations
· Networking equipment
· Custom IT solutions
· Customer satisfaction
· Global IT provider
· Affordable IT solutions
· IT infrastructure
· Professional service
· On-time delivery
· Competitive pricing
· Expert support
· Reliable IT solutions
· Business technology partnerSee more
