I have been having trouble connecting to the wifi dongle. I have phoned multiple times over the last few months to be either told they are too busy and I would get a phone call, which they don't instead sending me an email on how to fix the problem, which I have tried to do but can't, they followed by an email closing the ticket! Some agents are better than others but overall they can't stay on the phone long enough to help me! Happy to take the money when purchasing the inverter which was a new (second one) last November...fitted by a technician who I can't get a hold of! It should be simple enough for someone to talk me through the connection! If anyone has any suggestions please help!
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Established in 2005, Ginlong (Solis) (Stock Code: 300763.SZ) stands as the world's third-largest PV inverter manufacturer. As a global provider of solar and energy storage solutions catering to residential, commercial, and utility-scale customers, we deliver value across the solar supply chain. Operating under the Solis brand, our solar inverter product line employs innovative string technology, ensuring top-tier reliability validated through rigorous international certifications.
By amalgamating a global supply chain with world-class R&D and manufacturing capabilities, Ginlong tailors Solis inverters to each regional market, with dedicated teams of local experts providing exceptional service and support. Our proven bankability has garnered support from leading financial institutions, assuring robust, long-term returns on investment. Collaborating with stakeholders, we are committed to expediting the world's journey towards a more sustainable future.See more