Terrible customer service! Our inverter failed and we had an electrician come to our house and confirm it was not working. When we called Solis and they accepted the inverter was only 5 years into a 10 year warranty, the customer service member then started asking to speak to the electrician and was annoyed when I said he had left (even though we paid the electricians bill). I had to keep following up for weeks to see if our claim had been accepted, multiple emails and calls only to be told it would progress to a ‘senior team’ over and over. Finally a month later they accepted the claim and sent it out. Once the new inverter turned up, they closed our ticket yet we still hadn’t had the old inverter picked up or the electricians invoice refunded to us for the new install. I asked them to re-open the ticket which they did and then picked up the inverter. We had the new inverter installed in September and I’m still chasing them up in late December for our refund. No one calls back, no one replies to emails and now they have started to say that they don’t normally refund people for the electrician (even though it’s a warranty job and they told me to organise the replacement and will refund me). The ticket has been closed a few times since we lodged it before they have even resolved the entire job. You’d think they’ve never done a warranty claim before, it’s beyond a joke how poor their customer service. I left a poor review with them directly too and they had the audacity to write back asking me to change my review because they had worked out I was unhappy due to a ticket merge?!? Avoid at all cost!!
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Established in 2005, Ginlong (Solis) (Stock Code: 300763.SZ) stands as the world's third-largest PV inverter manufacturer. As a global provider of solar and energy storage solutions catering to residential, commercial, and utility-scale customers, we deliver value across the solar supply chain. Operating under the Solis brand, our solar inverter product line employs innovative string technology, ensuring top-tier reliability validated through rigorous international certifications.
By amalgamating a global supply chain with world-class R&D and manufacturing capabilities, Ginlong tailors Solis inverters to each regional market, with dedicated teams of local experts providing exceptional service and support. Our proven bankability has garnered support from leading financial institutions, assuring robust, long-term returns on investment. Collaborating with stakeholders, we are committed to expediting the world's journey towards a more sustainable future.See more
