I waited several months for the installation of a SOLIS solar and battery system costing over $30,000, only to experience ongoing problems and significant stress since installation.It has now been almost one month since full payment, yet the system I paid for — including four batteries and a hybrid inverter — has never operated correctly. Since installation, I’ve dealt with repeated faults, inconsistent battery behaviour, inverter alarms, and an inability to reliably use the system as intended.Support has been extremely frustrating. The electrician blames the installer, the installer blames the manufacturer, and the manufacturer has sent technicians to my home who spent an entire day onsite and still could not identify or resolve the problem. At this point, it feels like responsibility is being passed around with no clear ownership or urgency.To make matters worse, the system’s configuration has cost me money, as excess solar is being exported during the day at negative feed-in rates (Amber Electric), rather than prioritising battery charging as expected.Unfortunately, the installation itself also caused property damage. During the install, someone entered my ceiling space to run wiring and damaged my ceiling, resulting in visible cracks. At the same time, my security camera wiring was disconnected, leaving my home without monitoring. I was forced to pay $100 for an electrician to restore the wiring and $1,500 for a plasterer to repair the ceiling. To date, no party has accepted responsibility or offered compensation for this damage.This entire experience has been exhausting — countless phone calls, messages, site visits, and follow-ups — all while I still do not have a properly functioning system. For a project of this size and cost, I expected far better coordination, accountability, and after-sales support.I strongly recommend that anyone considering this company ensure clear accountability, written guarantees, and escalation paths are agreed upon before committing.
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Established in 2005, Ginlong (Solis) (Stock Code: 300763.SZ) stands as the world's third-largest PV inverter manufacturer. As a global provider of solar and energy storage solutions catering to residential, commercial, and utility-scale customers, we deliver value across the solar supply chain. Operating under the Solis brand, our solar inverter product line employs innovative string technology, ensuring top-tier reliability validated through rigorous international certifications.
By amalgamating a global supply chain with world-class R&D and manufacturing capabilities, Ginlong tailors Solis inverters to each regional market, with dedicated teams of local experts providing exceptional service and support. Our proven bankability has garnered support from leading financial institutions, assuring robust, long-term returns on investment. Collaborating with stakeholders, we are committed to expediting the world's journey towards a more sustainable future.See more
