⸻Unfortunately, I’ve experienced very poor customer service from Solis.I’ve had an issue with my inverter while trying to set the Economy 7 charging times, and I wanted to demonstrate that I’m not wasting energy and that the batteries are fully charging. I’ve had no success getting support from the installer, so I contacted Solis directly.I was promised a call back no later than the following day. Since then, I’ve phoned again and received more apologies — but still no action.Tomorrow marks a full week since my initial call. I completely understand they are likely busy, but if you tell customers they’ll get a call back within a day, then simply don’t bother following through, it’s not acceptable.It’s a very simple request, and the lack of follow-up just isn’t good enough.
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Established in 2005, Ginlong (Solis) (Stock Code: 300763.SZ) stands as the world's third-largest PV inverter manufacturer. As a global provider of solar and energy storage solutions catering to residential, commercial, and utility-scale customers, we deliver value across the solar supply chain. Operating under the Solis brand, our solar inverter product line employs innovative string technology, ensuring top-tier reliability validated through rigorous international certifications.
By amalgamating a global supply chain with world-class R&D and manufacturing capabilities, Ginlong tailors Solis inverters to each regional market, with dedicated teams of local experts providing exceptional service and support. Our proven bankability has garnered support from leading financial institutions, assuring robust, long-term returns on investment. Collaborating with stakeholders, we are committed to expediting the world's journey towards a more sustainable future.See more
