Summary:- EU support is not in EU time so clearly outsourced somewhere cheap. - As they outsourced the support you get responses to tickets at 6/7am night and they never respond during the day this slows down any trouble shooting. - The support team never ever ever answer the phone. They play Rick Astley before hanging up 2 mins later - the maximum you can hold for an operative is 5.5mins. Once I’ve gotten through and found I was talking to the receptionist who said she would leave them a note - they never responded, called or email me back. - They say they update your system if you complain about anything thinking that will insta-fix it - but they never tell you what the update was supposed to fix (I’ve asked several times). - They wipe your settings and don’t tell you so your battery system runs out of charge. - They mess up the time zones to totally screw up all settings resulting in you discharging into your car at night and charging on max rate electricity during the day (they set the time zone to China [which suggests that is was Chinese staff working on it]). - They refuse to acknowledge problems. - They refuse to tell you what the patch they applied did. - Their inverter needs a connection (it connects every 5 mins) to China to work with the App and if you block it just once it wipes all the wireless settings. - Their software snoops on the local network. - They have rubbish security. The password for all devices is literally 0010 - that’s three key presses.
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Established in 2005, Ginlong (Solis) (Stock Code: 300763.SZ) stands as the world's third-largest PV inverter manufacturer. As a global provider of solar and energy storage solutions catering to residential, commercial, and utility-scale customers, we deliver value across the solar supply chain. Operating under the Solis brand, our solar inverter product line employs innovative string technology, ensuring top-tier reliability validated through rigorous international certifications.
By amalgamating a global supply chain with world-class R&D and manufacturing capabilities, Ginlong tailors Solis inverters to each regional market, with dedicated teams of local experts providing exceptional service and support. Our proven bankability has garnered support from leading financial institutions, assuring robust, long-term returns on investment. Collaborating with stakeholders, we are committed to expediting the world's journey towards a more sustainable future.See more
