In 40 years of renting villas all over Europe this is without doubt the worst company, it used to be James Villas but now I know Solmar took over most of their villas they also have their same customer service (ZERO), we rented stone cottage in Corfu every photo and the description were so misleading it took 2 days for the very over worked rep to come and see us and all the problems, just one example was that we had a brick built Bar-B-Q at the villa which turned out to be a very small portable rusting one in a corner by the pool, while waiting for a response from customer services we looked to see if they had another villa empty we could move too and there was when the rep turned up with a laughable €20 voucher per head that was three adults and two small children as a way of an apology we told her that we wanted to move to another villa, she then called her boss who was on the island of Crete who told us under no circumstances could we move to another villa but if we wanted to, we would have to pay another five days on the other Villa which came to over another £500 which we be grudgingly had to pay to try and enjoy the last of our holiday and I said I would deal with this matter when we got back to the UK which we did and was sent an email from customer services saying they had reviewed the situation and was prepared to give us a £200 voucher as compensation towards another villa rental, this in my eyes was not good enough so I went to my bank and along with MasterCard we filed a complaint against Solmar the Bank refunded the original amount £640 and after 35 days Solmar accepted the judgement in our favour, so all I can say is never except what they think they can get away with.
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We're Solmar Villas and we help discerning holidaymakers enjoy wonderful, relaxing holidays by making it easy to book beautiful villas with private pools.
Celebrating over 30 years in 2025, we’ve come a long way. But we’re still a family business with personal service at the heart of what we do. Growing steadily over the years means we can offer you:
- Loads of choice – more villas and destinations to inspire your break.
- Peace of mind – villa managers nearby and 24/7 phone support while you’re away.
- Wonderful holidays – guests love what we do
With over 2500 beautifully selected villas across over 40 destinations and winners of 'Best Travel Company for Villa Holidays' at the 2025 British Travel Awards, you're in safe hands with us.See more
