Update - After a little prompting on this site, Guest Care have been in touch and resolved my issues, which is why I have amended my rating. The team I dealt with Sam and Ellie were very helpful and updated my booking quickly and efficiently. Update - contacted guest care as instructed. Spoke to a lovely lady and gave my concerns. As of now still no response!!! I haven't been on holiday yet but I can say I find the Customer Service supplied by Solmar Villas 0%. They do not reply to emails even though they are good enough to ensure payment emails are sent! I book villas every year and this by far has to be the worst company I have ever dealt with regarding dealing with queries. They just ignore you! Why should the customer have to chase up constantly. I will probably get a response saying please contact our Customer Services (Well no as they do not reply!) Just because we are not travelling in the next few days it doesn't mean our queries are not important or invalid.
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We're Solmar Villas and we help discerning holidaymakers enjoy wonderful, relaxing holidays by making it easy to book beautiful villas with private pools.
Celebrating over 30 years in 2025, we’ve come a long way. But we’re still a family business with personal service at the heart of what we do. Growing steadily over the years means we can offer you:
- Loads of choice – more villas and destinations to inspire your break.
- Peace of mind – villa managers nearby and 24/7 phone support while you’re away.
- Wonderful holidays – guests love what we do
With over 2500 beautifully selected villas across over 40 destinations and winners of 'Best Travel Company for Villa Holidays' at the 2025 British Travel Awards, you're in safe hands with us.See more
