This was originally two stars but now reduced to one due to the inadequacy of the response. If they really cared about improving the guest experience then they have my email and my telephone number. They are just providing platitudes.We booked a villa in Kefalonia, Greece for a week at the end of June/early July. The automated booking comms were fine and worked well. The Support does not work as well. The 24/7 helpline (UK support) is poor. We sent a list of questions in the week before departure. We received an automated response suggesting a 14 day response time but that they would prioritise the calls depending on departure dates. We waited 48 hours and resorted to the support line and covered our questions with an agent who promised to get back to us. We still have yet to receive a response to either the initial email or the subsequent telephone call.Whilst at the Villa we had an issue with towels and again used the 24/7 support line which to be fair resolved the issue within 24 hours. We had several other observations which we were going to pick up on our return but were asked to list at the time. We did this but have still not received a response. Whilst the Villa was exceptional it is also available through other providers and if we choose to go back it won't be through Solmar. They do not appear to either have the capacity or capability to deliver a five star service.
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We're Solmar Villas and we help discerning holidaymakers enjoy wonderful, relaxing holidays by making it easy to book beautiful villas with private pools.
Celebrating over 30 years in 2025, we’ve come a long way. But we’re still a family business with personal service at the heart of what we do. Growing steadily over the years means we can offer you:
- Loads of choice – more villas and destinations to inspire your break.
- Peace of mind – villa managers nearby and 24/7 phone support while you’re away.
- Wonderful holidays – guests love what we do
With over 2500 beautifully selected villas across over 40 destinations and winners of 'Best Travel Company for Villa Holidays' at the 2025 British Travel Awards, you're in safe hands with us.See more
