I usually rent villas on the Greek island of Kefalonia every summer, and this year the villa I selected (unfortunately) happened to be managed by Solmar Villas.After booking and paying in full two months in advance, the flood of emails began: 16 CRM-generated emails from a no-reply address, most of them low-value content. The real kicker? The actual check-in instructions never arrived.Solmar only offers support via a UK number (+44), which meant multiple time-wasting international calls. Each time I called, I was told the same thing that I hadn’t submitted my flight number. And each time, I clarified that we were arriving by boat, which I had clearly stated in their form (and can still see when logged into their portal). Apparently, their automated system doesn't register this correctly, so the check-in email never triggers.Even after several calls and explanations to different team members, I still had no entry instructions when we arrived at the villa. I had to make yet another call to finally get access.To make things worse, unlike every other villa we’ve rented in Greece over the years, no cleaning or towel/linen changes were included during the stay. This came as a surprise given the premium price and positioning of the villa.This is exactly the kind of stress and disorganization you pay a premium price to avoid. Solmar’s broken automation, lack of proper customer service, and impersonal, spammy communication made this the opposite of a luxury experience.
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We're Solmar Villas and we help discerning holidaymakers enjoy wonderful, relaxing holidays by making it easy to book beautiful villas with private pools.
Celebrating over 30 years in 2025, we’ve come a long way. But we’re still a family business with personal service at the heart of what we do. Growing steadily over the years means we can offer you:
- Loads of choice – more villas and destinations to inspire your break.
- Peace of mind – villa managers nearby and 24/7 phone support while you’re away.
- Wonderful holidays – guests love what we do
With over 2500 beautifully selected villas across over 40 destinations and winners of 'Best Travel Company for Villa Holidays' at the 2025 British Travel Awards, you're in safe hands with us.See more
