Hi We used this company for a recent stay in Portugal . A link was sent to us prior to our stay which would not open via email . This was for the workings of security safe , gate ect . We called the office and they said they would re send this but it never arrived … Hob of cooker was broken I emailed them but it was never answered and we never received a call on this . when the cleaners came to change towels in the middle of our holiday they did fix this issue . Microwave was broken and again cleaners helped with that getting a new one . The air con was broken in the living room in 40 degree temps again had to wait for this to be fixed . Very difficult with two young kids .One of our party left a hair dryer on departure . Called office and they said it was no problem .I agreed to pay postage and packing they said they would get back to me . I called them again 4 days later . They said yes a maid has it . And then sent an email saying that 50 pounds had to be paid before they could tell me how much postage and package would be . Couldn’t believe it . I am happy to pay postage but a 50 ponds fee when I have been the one chasing this . Very disappointed customer . Difficult to contact them at all times . If you want a straightforward holiday avoid this company .
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We're Solmar Villas and we help discerning holidaymakers enjoy wonderful, relaxing holidays by making it easy to book beautiful villas with private pools.
Celebrating over 30 years in 2025, we’ve come a long way. But we’re still a family business with personal service at the heart of what we do. Growing steadily over the years means we can offer you:
- Loads of choice – more villas and destinations to inspire your break.
- Peace of mind – villa managers nearby and 24/7 phone support while you’re away.
- Wonderful holidays – guests love what we do
With over 2500 beautifully selected villas across over 40 destinations and winners of 'Best Travel Company for Villa Holidays' at the 2025 British Travel Awards, you're in safe hands with us.See more
