If i could give them 0star I would. Never have I experience such a shocking service.We booked with them back in may time. I rang 3 weeks later to cancel. They explained i would lose my deposit, I accepted this and was told it was cancelled and they wouldn't take any more money. Get to end of October, no contact since my contact with them early June time no further payments taken or made, no emails no nothing and they are asking me to provide details to confirm booking. I replied saying no this was cancelled back along, she replied with it's still active. I asked how when it hadnt been paid, nor had I had any emails or contact since. Again it's been left for a few weeks and now they have sent me an invoice for nearly £1200 . No explanation no contact. I have replied yet again to say it was cancelled and as agreed they can keep the deposit but I will not be sending them any more money for something that appears to be an admin issue on their part.If money had been taken out or reminders sent then I would have assumed the holiday was still booked, but as there was no contact from.day of cancellation to now I find it hard to believe they don't have some admin issues their end.Would not and will not ever use again nor recommend - also the generic reply of as you can see below this is not typical of peoples experiences withs us will no longer wash..... reviews below are just as bad. This unfortunately seems to be a scam company, take your money and scarper and you don't hear from them again from.people being robbed! Dirty tired villas and pools. Unsafe locations and not what was advertised.Feel free to contact me solmar to discuss this absolute nonsense via email.Hi solmar (REPLY BELOW) I have been in contact with your guest services and they have no intention of making it right. I just get the same generic emails time and again. I will happily take an email from the owner but I am done with guest services. I also will not be paying 1200 for your admin issues.Liars. Thieves. And scam artists.
Claim your business profile now and gain access to all features and respond to customer reviews.
We're Solmar Villas and we help discerning holidaymakers enjoy wonderful, relaxing holidays by making it easy to book beautiful villas with private pools.
Celebrating over 30 years in 2025, we’ve come a long way. But we’re still a family business with personal service at the heart of what we do. Growing steadily over the years means we can offer you:
- Loads of choice – more villas and destinations to inspire your break.
- Peace of mind – villa managers nearby and 24/7 phone support while you’re away.
- Wonderful holidays – guests love what we do
With over 2500 beautifully selected villas across over 40 destinations and winners of 'Best Travel Company for Villa Holidays' at the 2025 British Travel Awards, you're in safe hands with us.See more
