solmarvillas.com

3.7
3.7 Based on 201 reviews

We're Solmar Villas and we help discerning holidaymakers enjoy wonderful, relaxing holidays by making it easy to book beautiful villas with private pools. Celebrating over 30 years in 2025, we’ve come a long way. But we’re still a family business with pe...

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nina
Didn't resolve issues well, would avoid this company in future if we can

We booked a villa well in advance through this company, however, just a few weeks before we were due to go they advised the villa was no longer available. The villa we checked online and saw that it was on now with another company and fully booked. We were offered alternatives, all of which were not as good as what we had booked. We were offered a refund but of course had spent thousands on flights for the 8 of us so that wasn't an option. We ended up in a villa which was over kilometer from any beach, restaurant or shop, meaning for the little ones in well plus 30 degree heat, walking wasn't an option. We spent additional money on hire cars/ fuel due to the change of villa (original one was 100meters from the beach/shops plus closer to the airport) upon arrival the villa was clean and well presented, but was ill equipped with kitchen items for self catering, no spare bedding (we had 4 young kids so would be reasonable to expect a night time accident or illness) and no covers just sheets. There were some scratchy old blankets but not enough for every bed. On arrival a company rep happened to be there. It was mentioned to him that there was insuffifient glasses to drink out of for the 8 people present, he said he would sort. Well, we never heard from them or saw anyone again. We didnt bother reporting anything else as who wants to spend a week doing that. But, the toaster was broken, the BBQ coal tray was slightly damaged, and as i said, the kitchen ill equipped for self catering. We made the best of it and Due to great friends, we still had a good time, but we will avoid booking through this company again. The villa itself, bricks and mortar, was good. Excellent air con in every room, lovely pool.Bathroom tired and shower leaked a bit. Black out shutters on every room were brilliant.Villa kobe was that which we ended up staying in. It would have been nice to be offered some kind of compensation for the additional expenses we incurred due to the late last minute changes made by the company, but this was not offered in anyway. 16th to 23rd August 2025 Villa Kobe Moraira Spain

3
Date of experience: Aug 16, 2025

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Business Details

  • We're Solmar Villas and we help discerning holidaymakers enjoy wonderful, relaxing holidays by making it easy to book beautiful villas with private pools.

    Celebrating over 30 years in 2025, we’ve come a long way. But we’re still a family business with personal service at the heart of what we do. Growing steadily over the years means we can offer you:

    - Loads of choice – more villas and destinations to inspire your break.
    - Peace of mind – villa managers nearby and 24/7 phone support while you’re away.
    - Wonderful holidays – guests love what we do

    With over 2500 beautifully selected villas across over 40 destinations and winners of 'Best Travel Company for Villa Holidays' at the 2025 British Travel Awards, you're in safe hands with us.See more

  • email concierge@solmarvillas.com
  • call 01283505710
  • language https://www.solmarvillas.com

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