We stayed with Solmar Villas from 31st August to 7th September. The villa itself was beautiful, spacious, quiet, and well located near shops and restaurants. Bedrooms were large and comfortable, and we appreciated the pool floats left by previous guests.Unfortunately, the service and maintenance were extremely poor and ruined much of our holiday. Communication was slow from the start, and we were ignored on AirBnB messages before arrival. We were told we couldn’t check in early even though the villa was clearly vacated — and when we did get in, it wasn’t properly clean (bathroom hairs, stained mattresses).The worst part was the maintenance: • Broken microwave, not fixed until 1.5 days before we left. • Faulty pool vents that caused injuries to our feet and left the pool unusable (never fixed). • Unsafe, rusty grill in the outdoor oven (only fixed 2 days before we left). • We had to wait in for repair teams with vague ETAs like “tomorrow” or “later on,” meaning we lost over 50% of our holiday time. Staff sent to inspect were rude, unhelpful, and even entered a bedroom without permission.Facilities were also not suitable for 8 people: poor shower pressure, a tiny oven, and only 3 hob rings, so cooking for everyone was impossible. We had to eat out much more than budgeted, adding unnecessary stress and cost.The local rep eventually admitted compensation was approved, but I was told I would need to chase it myself with head office — yet more wasted time.Overall, while the villa itself was lovely, the lack of service, unsafe facilities, and total disregard for customer care mean I would not recommend booking with Solmar Villas.
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We're Solmar Villas and we help discerning holidaymakers enjoy wonderful, relaxing holidays by making it easy to book beautiful villas with private pools.
Celebrating over 30 years in 2025, we’ve come a long way. But we’re still a family business with personal service at the heart of what we do. Growing steadily over the years means we can offer you:
- Loads of choice – more villas and destinations to inspire your break.
- Peace of mind – villa managers nearby and 24/7 phone support while you’re away.
- Wonderful holidays – guests love what we do
With over 2500 beautifully selected villas across over 40 destinations and winners of 'Best Travel Company for Villa Holidays' at the 2025 British Travel Awards, you're in safe hands with us.See more
